Important Notice about Online Counseling

What to do in case of an emergency

Online counseling is not appropriate for all kinds of personal problems, nor is it a replacement for face-to-face therapy. Online counseling is not suitable for psychiatric disorders and severe psychopathologies. If you have suicidal thoughts, it is important that you seek professional help immediately through other channels of communication. You are not alone - people are standing by, ready to listen. If you are located in the US, call 1-800-784-2433 or 911 and ask for help. 

Confidentiality

E-Therapy Cafe LLC is committed to keeping the communications between you and your therapist confidential and private. Sessions are encrypted, providing a high-level of technological security, and the personal information you share will never be disclosed to any other individual, company, or organization. 

It is important to note, however, that in specific safety-related circumstances, our therapists are required by law to report to local authorities (according to applicable and relevant law). Situations of this nature include: the perpetration of emotional, physical, or sexual abuse, homicidal or suicidal intentions, or any other scenario where an individual's life is in imminent danger. 

In case you are disconnected

In the rare occurrence of a technical problem, disconnecting you from your counselor during a live session, note that you are able to contact them via Email, as well. Sometimes attempting to connect to a live session a few minutes later will solve the problem, but if you are having difficulty getting in touch with your expert, feel free to contact us for assistance. 

Age requirement
In some countries, like the USA, clients must be at least 18 years old to obtain services from a mental health professional from E-Therapy Cafe, LLC.  If you are a parent or legal guardian seeking online therapy for your child, we can provide you with a consent to treat form that will legally allow services to be provided to your child.